Shipping policy
1. Order Processing
- All orders are processed within [1] business day (excluding weekends and holidays).
- Orders placed after [4] PM will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
- Free shipping on all orders - 48hr tracked and signed for.
3. International Shipping
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We ship to the EU; duties and taxes are not included and must be paid by the customer upon delivery.
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We do not offer international shipping outside of the EU.
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order using Royal Mail's tracking system: https://www.royalmail.com/track-your-item.
5. Lost or Delayed Packages
- If your package is significantly delayed or lost in transit, please contact us at cs@faite.uk for assistance.
- We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
6. Address Changes & Cancellations
- Once an order has been placed, we are unable to change the shipping address.
- If you need to cancel an order, please contact us within [1] hour of placing it at cs@faite.uk.
7. Returns & Exchanges
Unfortunately we do not offer returns on any of our items.
For further inquiries, contact us at cs@faite.uk or via @findyourfaite.
Thank you for shopping with Faite.